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Please make sure your credit/debit card information such as card number, expiration date, and CVV code is correct, wait 15 minutes, and try your payment again.

If you’re still unable to make a successful payment, please contact your card issuer and ask them if they can allow your next attempt to go through.

Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support.

Reasons for account suspension can include: ** Note: We do not refund Premium memberships.

If you do not see an activation email in your spam/junk folder, please contact Customer Support with an alternate email address so we can change it to the email associated with your account. Please be patient, this may take 24-48 hours during peak times. Tip: Check your spam/junk mail folder if you do not see a prompt password reset email.

As a Premium Sugar Baby, you’ll need a fully completed profile in order to be able to message without a public photo.Select “Settings” from the drop-down menu, then select the “Edit Email” option and follow the prompts.Please check your university email account for a new account activation email.NOTE: If a section is complete, there will be a green check mark next to it.If you are not a Premium Member, and have not completed all required sections, your profile and/or photo(s) will not be able to enter the approval process.

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